Initially the management felt that there was not much room for improvement in the services given at Rosedon, but we decided to join the Freeman Programme to support the Minister of Tourism in this island-wide initiative. Having had the trainers here at Rosedon, the level of service has definitely increased to a much higher level. This is a direct result of the one-on-one system of training and supervision. I highly recommend the program. I did the Train The Trainer course myself and I knew right away that it was a good approach. The concept of taking 15 minutes a day to train is ideal; you´d be surprised how much you can do in 15 minutes.