We employed Bill Freeman and his team in the early years at Rocco Forte Hotels. They trained our UK training team to develop instructional programmes to enable our departmental coaches/trainers to develop their departments consistently to a five star standard. They were also instrumental in the development of some of our senior management team within the UK. The knowledge and experience of Bill and his team were second to none. With many years of experience working and consulting for Rosewood Hotels, Four Seasons and The Savoy Group their standards of training and development helped us to implement some of our core standards of service today.