I have worked with the Freeman Group product in a variety of properties and settings. Whether I was utilizing the Freeman Group in a large or small company, or in a resort or urban locale, the product allowed me to establish a foundation from which my entire service culture could be built upon. The Freeman Group program is practical, flexible, and creates an environment in which all service culture drivers connect and thrive. Most owners know that you must deliver excellent service to compete, but delivering on the promise of great service requires the setting and relentless pursuit of high standards. The Freeman Group allows me to create and nourish a path to success. I am a believer in all aspects of the program, and the results speak for themselves. Assisting Skylofts to reach its Five Star status, and elevating The Signature to #1 luxury hotel in the United States as noted by TripAdvisor, the Freeman Group’s approach to performance improvement is well known and appreciated throughout the industry. I am grateful for the tools and knowledge the Freeman Group has bestowed upon our service culture at the MGM GRAND. Our Service Excellence initiative remains sound as a result of their expertise and leadership.