Recent News

Webinar – Consequences of Not Training

Evolving the Guest Experience -Consequences of Not Training in the COVID-19 Environment Regardless if your Guests are returning to stay at your hotel, dine in your restaurant, fly your airline, or begin “normal” behaviors again, how you adapt to your internal Guests'...

Webinar – Supporting Our Internal Guests

Evolving the Guest Experience - Supporting Our Internal Guests Regardless if your Guests are returning to stay at your hotel, dine in your restaurant, fly your airline, or begin “normal” behaviors again, how you adapt to your internal Guests' needs is critical! This...

Thank You Frontline Heroes | MaryScott Moore

Meet MaryScott Moore, A frontline hero!  I often read or hear stories about truly extraordinary instances of giving, be it financially, donations of goods, individuals time or just compassion. In these times, there seems to be no shortage of such selflessness and the...

Thank You Frontline Heroes | Bria Hollingsworth

Meet Bria Hollingsworth RN, CCRN! Bria has a dedication to the development of others that is impressive. She not only strives for continual self improvement, but she puts the extra effort into getting others to achieve their very best as well. She’s kind and an...

FreemanGroup COVID 19 Solutions

FreemanGroup COVID 19 SolutionsIn March of 1985, I set out from Dallas to begin work my very first client, The Sorrento Hotel in Seattle. I had ambitions to create a small boutique luxury hotel training company; nothing more, just me servicing individual accounts,...

Hotels: Service After COVID

Service After COVIDIt is impossible to remember a time in my life not spent around the hotel business, often manning the front desk or even cleaning rooms in my grandparents and parents numerous hotels, some of which I am happy to say still thrive today. Those...

Destinations: Reality After COVID-19

Destinations: Reality After COVID-19When the FreemanGroup operated The Caribbean Hospitality Training Institute, I had occasion to visit many of the islands throughout the region, frequently working in places I had never been to. On my first journey down to one such...

Airlines: Problems Magnified by COVID19

Airlines: Problems Magnified by COVID 19Like so many other road warriors, recently I reluctantly called my everyday legacy carrier to cancel an overseas flight, in hopes to obtain a refund. The cancellation, like so many others in these times was caused entirely by...

Healthcare: The New Normal

April 6, 2020Healthcare: The New NormalLike most, I have had my share of interactions and visits with doctors, nurses and a host of clinicians either of my own or supporting family throughout many varying situations which life has presented. For the majority of these...

The Heart of the Hospitality Industry

March 23, 2020The Heart of the Hospitality Industry As news has surfaced concerning some wealthy lawmakers in the US Senate who profited from the coronavirus crisis by selling hospitality stocks back in January after receiving what appears to be privileged classified...