Operational Standards of Performance Manuals

Successful training programs have at their core a sound skill and knowledge program to ensure that all employees are thoroughly aware of the responsibilities surrounding their job. A thorough understanding of their job responsibilities represented the need for the development of our comprehensive Standards of Performance Manuals. Our format and design in the FreemanGroup Standards of Performance Manuals are based upon the concept of “Task Training,” clearly defining the procedures and standards required of staff in all roles.

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All manuals are customizable and available for purchase.

COVID-19 Operational Standards of Performance Manuals

FreemanGroup has pivoted our resources and adapted our approaches to tackle this new challenge head-on creating customizable COVID-19 Standards of Performance manuals that outline the practical and technical skills necessary for a successful re-opening! Our COVID-19 manuals include the behavioral skills in communicating with guests, customers, passengers, visitors and work colleagues in the following four disciplines across all hospitality sectors:

  • Personal Appearance and Hygiene
  • Environments
  • Products and Services
  • Communication