Standards of Performance

Successful training programs have at their core a sound skill and knowledge program to ensure that all employees are thoroughly aware of the responsibilities surrounding their job; this in turn leads to a strong foundation of good attitudes.

The thorough understanding of their job responsibilities represented the need for the development of our comprehensive Standards of Performance Manuals.

Every job needs detailed/specific guidelines that can be easily/clearly communicated to staff. Due to the chance of misinterpretation, the more detail the better. Every employee needs a clear set of objectives that are measurable and achievable; that is the basis for job, duty, task, procedure and standards. The more comprehensive the better because it leaves little room for misinterpretation.

Our format and design in the FreemanGroup Standards of Performance Manuals is based upon the concept of “Task Training.”

Due to the difference in individuals and industry training terminology, it is essential that we all operate from the same definitions. For this purpose, we will define certain terminology used throughout in order for you to better understand the rationale used in the development of our Standards of Performance Manuals specifically, the necessity for the detail.


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Leadership Development

  • Coaching
  • Communicating Effectively
  • Decision Making
  • Developmental Conversations
  • Influencing Others
  • Workplace Change
  • Managing Conflict
  • Management 101
  • Multigenerational Workforce
  • Meeting Facilitation
  • Performance Discussions
  • Presenting Professionally
  • Respectful Workplace
  • Team Dynamics
  • Emotionally Intelligent Leader