Train the Trainer Workshops
Train the Trainer is a framework used to provide supervisors and upper management with the skills and tools they need to provide successful training to their staff. We believe that everyone is capable of reaching their fullest potential as long as they have support.
It is critical that managers are guided to implement and monitor the progress of standards once they have been clarified and defined. FreemanGroup’s Foundations™ Train the Trainer workshop instructs managers at all levels. We guide them in the process of implementing standards into a department and maintaining service consistency.
The workshop addresses:
- How to efficiently instruct staff to ensure commitment
- How to monitor the progress of service within a department
- How to correct substandard performance
Full action plans are drawn up at the conclusion of the Train the Trainer workshop that are agreed upon by senior managers.
Foundations™ has three fundamental requirements at its core:
- To address how managers formally plan, organize, execute, and monitor the training needs within the department on the job, not in a classroom.
- To instill commitment for implementing and monitoring the agreed upon standards. All staff members must use the standards in practice.
- To incorporate role plays that model the skills taught and allow for individual attention to paid to each participant. Unique backgrounds, education levels, and levels of experience must also be taken into consideration.
Through instruction and group exercises, participants first learn the theory of training in tasks and the structure for conducting that training so that their staff can more readily and consistently apply the expected performance standards. Through demonstrations and role plays, participants learn and practice how to best communicate the expected standards, as well as how to give feedback that encourages repetition of the correct performance.
Each workshop is limited to 12 participants.
Who Should Attend?
Any person in a supervisory/managerial position that is responsibility and/or accountable for staff performance meeting the expected service levels should attend. These individuals typically interact with employees on a daily basis in the actual workplace.