Leading the Promises

FreemanGroup’s Leading the Promises™ is essential to ensure your organization’s leaders continue to monitor and act on all aspects of any service culture initiative.  This workshop provides leaders with tools to continuously infuse Promises™ behaviors in daily, digestible Promises™ briefings. Leaders will be instructed on facilitative techniques to ensure their staff retains key standards that enhance the guest experience.

 Partnered with corrective and re-enforcement coaching structures, leaders will be actioned to ensure your organization’s Promises™ standards are integrated into all aspects of the business.




One day.