Train the Trainer
Once standards have been clarified and defined, it is critical that managers are guided in the implementation and monitoring process. FreemanGroup’s Foundations™ workshop instructs managers at all levels in the process of implementing standards into a department and maintaining service consistency. The workshop addresses how to efficiently instruct staff to ensure commitment, how to monitor the progress of service within a department, and how to correct substandard performance.
At the conclusion of the workshop, full action plans are drawn up and agreed upon by senior managers who will to monitor and measure progress.
Foundations™ has three fundamental requirements at its core:
- It must address how managers formally plan, organize, execute, and monitor the training needs within the department on the job — not in a classroom.
- It must reflect a large commitment to implementing and monitoring the agreed upon standards. All staff members must use the standards in practice.
- It must incorporate role plays that model the skills taught and allow for individual attention to paid to each participant. Unique backgrounds, education levels, and levels of experience must also be taken into consideration.
Through instruction and group exercises, participants first learn the theory of training in tasks and the structure for conducting that training so that their staff can more readily and consistently apply the expected performance standards. Through demonstrations and role plays, participants learn and practice how to best communicate the expected standards, as well as how to give feedback that encourages repetition of the correct performance.
Each workshop is limited to 12 participants. This allows each participant to perform a role play and apply the newly learned principles and structure in a controlled environment. We have found that the 12-participant approach helps yield long-term results that have a lasting impact.
Who Should Attend?
Any person in a supervisory/managerial position that is responsibility and/or accountable for staff performance meeting the expected service levels should attend. These individuals typically interact with employees on a daily basis in the actual workplace.
- Communicating Effectively
- Decision Making
- Developmental Conversations
- Influencing Others
- Workplace Change
- Managing Conflict
- Management 101
- Multigenerational Workforce
- Meeting Facilitation
- Performance Discussions
- Presenting Professionally
- Respectful Workplace
- Team Dynamics
- Emotionally Intelligent Leader