Back Of House With Bill A Series On All Things Hospitality Don’t Let Safety Certifications Fool You Perception is reality and even more so in the COVID-19 environment the perception of Guest safety has transformed an industry once focused on experiential stars...
Back Of House With Bill A Series On All Things Hospitality A “Post-COVID” Environment Doesn’t Exist I was in a meeting earlier in the week where an executive asked me to explain how our process would assist in a ‘ Post Covid ‘ environment. This...
Back Of House With Bill A Series On All Things Hospitality FreemanGroup COVID 19 Solutions In March of 1985, I set out from Dallas to begin work my very first client, The Sorrento Hotel in Seattle. I had ambitions to create a small boutique luxury hotel training...
Back Of House With Bill A Series On All Things Hospitality Service After COVID It is impossible to remember a time in my life not spent around the hotel business, often manning the front desk or even cleaning rooms in my grandparents and parents numerous hotels, some...
Back Of House With Bill A Series On All Things Hospitality Destinations: Reality After COVID-19 When the FreemanGroup operated The Caribbean Hospitality Training Institute, I had occasion to visit many of the islands throughout the region, frequently working in places...
Back Of House With Bill A Series On All Things Hospitality Airlines: Problems Magnified by COVID 19 Like so many other road warriors, recently I reluctantly called my everyday legacy carrier to cancel an overseas flight, in hopes to obtain a refund. The cancellation,...
