Spotlight Our Clients | The Mirage

The Mirage opening was a truly amazing opportunity for FreemanGroup and came at a time when we were very young and very ambitious.  Of all the openings we have taken part in, this is the one that taught us really how to execute our role and deliver a first class...

Don’t Let Safety Certifications Fool You

Back Of House With Bill A Series On All Things Hospitality Don’t Let Safety Certifications Fool You Perception is reality and even more so in the COVID-19 environment the perception of Guest safety has transformed an industry once focused on experiential stars...

A “Post-COVID” Environment Doesn’t Exist

Back Of House With Bill A Series On All Things Hospitality A “Post-COVID” Environment Doesn’t Exist I was in a meeting earlier in the week where an executive asked me to explain how our process would assist in a ‘ Post Covid ‘ environment. This...

Webinar – Consequences of Not Training

Evolving the Guest Experience -Consequences of Not Training in the COVID-19 Environment Regardless if your Guests are returning to stay at your hotel, dine in your restaurant, fly your airline, or begin “normal” behaviors again, how you adapt to your internal...

Webinar – Supporting Our Internal Guests

Evolving the Guest Experience – Supporting Our Internal Guests Regardless if your Guests are returning to stay at your hotel, dine in your restaurant, fly your airline, or begin “normal” behaviors again, how you adapt to your internal Guests’ needs is...