Patrick is in charge of the day-to-day operations of FreemanGroup. Patrick’s extensive practical experience in hospitality operations allows him to take on the responsibility of lead consultant to the firm’s clients in designing and implementing customized solutions to their service culture needs. Patrick came to FreemanGroup in 1997 with experience as an operator in Food & Beverage and Casino/Gaming. Patrick holds a bachelor’s degree in Human Resources and he is a Certified Hospitality Trainer.
During the 23 years he’s been with FreemanGroup, Patrick has worked with an array of hospitality, tourism and aviation clients. He holds the responsibility of lead consultant to the firm’s premier clients. Patrick has been instrumental in developing partnerships, and has custom built solutions for clients such as MGM Resorts International, St. Regis Hotels & Resorts, JetBlue Airways, Toronto Pearson International and Hartsfield-Jackson Atlanta International Airports.
Patrick worked with Departments of Tourism and stakeholders in destinations such as Puerto Rico, Miami Convention & Visitors Bureau, Cayman Islands, Trinidad & Tobago, Aruba, St. Kitts and Turks & Caicos. In these destinations Patrick was the lead consultant in designing and executing national guest service campaigns. This included communication plans, training and measurement in all tourism sectors such as immigration, customs, taxi, airports, restaurants, hotels, cruise ports, tour operators and attractions.
Patrick continues to work with FreemanGroup clients’ leadership teams to develop brand service cultures. Patrick has a passion for opening new properties, and has had the privilege of consulting during the openings of L’Ermitage Beverly Hills, Mandalay Bay Resort & Casino, Aria Resort & Casino, CityCenter, Gramercy Park Hotel, New York and the historic Mauna Kea Beach Hotel on the Big Island of Hawaii, among others.