Founder & PartnerIn 1985, Bill formed FreemanGroup with the intent of providing the hospitality industry with a practical approach to quality that encompassed a workable product, a practical approach to implementation and an objective measurement tool. Bill Freeman has built an international reputation in the implementation of quality processes that work. Bill’s initial personal development, after receiving a degree in Hotel Management from Manchester Metropolitan University, came in the operational field with TrustHouse Forte Hotels in the United Kingdom where he was responsible for quality for six London properties from 1976 to 1980, including Grosvenor House and The Hyde Park Hotel. In 1981, he joined Rosewood Hotels in the United States as Vice President Quality Assurance. In this capacity, he was instrumental in many of the initiatives that made Rosewood a leader in service culture at that time and worked on their signature properties, including The Mansion on Turtle Creek in Dallas, The Hotel Bel-Air in Los Angeles, The Remington (now St. Regis) in Houston and The Hotel Hana-Maui (now Travaasa Hana) in Hawaii.
While at Rosewood Hotels and during the opening of The Remington and the transition of the Bel-Air Hotels, Bill saw an opportunity to start a company that provided quality products and services that could be practically used within each department of a luxury hotel on the job on a daily basis and in March 1985, founded FreemanGroup. Initial focus was placed on the Luxury Hotel segment, working in such hotels and resorts as The Plaza in New York, The Rosewood Properties, Regent Hotels, Grand Champions Resort in Palm Springs, The Adolphus Hotel in Dallas, The El San Juan Hotel in Puerto Rico and The Savoy Group in London. In 1989 the company added the opening of The Mirage Hotel and Casino in Las Vegas to its client list and that project led to a long standing and continuing relationship with the Casino Industry. FreemanGroup has undertaken the openings of such properties as the MGM Grand, Mandalay Bay and Aria Resort and Casino in Las Vegas, The Trump Taj Mahal in Atlantic City, The MGM Hotel and Casino in Detroit, and Atlantis in the Bahamas. Extensive work in the luxury hotel/resort and casino sectors led to large scale projects with governments and the aviation industry, working to improve their tourism and guest experiences. A few of the destination and aviation clients include Puerto Rico Tourism Company, British Virgin Islands, Cayman Islands, Panama, Trinidad & Tobago, Hartsfield-Jackson-Atlanta International Airport and JetBlue Airways.