Prior to founding the company, he served as Senior Director of Projects for FreemanGroup. In this role, Ben acted as project lead on a host of FreemanGroup clients in the hotel, casino, aviation and government sectors. Ben continues to work today as a licensed contract trainer with FreemanGroup. In addition to his hospitality expertise, Benjamin is certified as a Corporate Etiquette and International Protocol Consultant by The Protocol School of Washington and is fluent in Spanish and French.
Benjamin was the FreemanGroup Project Director implementing customer service initiatives for both Hartsfield-Jackson Atlanta International Airport and Toronto Pearson International Airport. These projects included developing service standards, onsite training for manager and front-line employees, on-the-job coaching and train the trainers. Ben is currently FreemanGroup’s lead trainer for JetBlue Airport Operations Hospitality Training Project.