Executive DirectorAndrew Basore manages FreemanGroup’s Data Collection & Analysis team. Andrew is responsible for designing and implementing measurement processes and reporting platforms for the firm’s clients. This includes services such as FreemanGroup’s Healthcare Embedded Quality Inspections and Intercept Surveys. Andrew works with FreemanGroup’s clients to analyze the data collected from the mystery shop and customer survey tools to provide action-oriented recommendations for their management teams to achieve their desired service objectives.
Andrew is also an accomplished senior trainer and project director, certified to facilitate all FreemanGroup’s Signature Training Services. Most notably, Andrew has worked with such clients as Virgin Hotels and Baylor, Scott & White group of hospitals.
Andrew came to FreemanGroup with extensive travel and aviation experience. Andrew held an instrumental leadership role with JetBlue Airways where he developed and managed JetBlue University’s College of Hospitality. Andrew managed a team of Master Trainers and instructors that were responsible for rolling out a company-wide service culture initiative for crewmembers in departments which included Inflight, Airport Operations and Customer Support. Andrew’s team trained and coached over 12,000 employees across 92 cities.
Andrew has a BA in Political Science from Long Beach State University and currently resides is Long Beach, CA.