About Us

FreemanGroup formed with the intent to provide the hospitality industry with a practical approach to quality service that encompassed a successful implementation method and an objective measurement tool. Over the past 30 years, FreemanGroup has built a reputation among top international companies to create highly engaged and happy staffs.

FreemanGroup recognizes that no two organizations are alike, and we work with companies to create a custom training plan to achieve their corporate culture goals.

These organizations and FreemanGroup realize each touch point, from the first contact to the last, impacts the customer’s or patient’s experience and determines their intent to return and/or recommend. This is why FreemanGroup continues to develop the service solutions that continue to make them your hospitality partner.