“Tell me and I forget, teach me and I may remember, involve me and I learn.”

– Benjamin Franklin

Our practical training philosophy engages and involves the entire organization to reach their full potential.

Hospitality isnt a buzz word

Hospitality must become a strategic plan, supported by
measurable standards and organizational accountability.

WALK THE FLOOR, KNOW YOUR TEAM…KNOW THEM….. AND YOU WILL KNOW YOUR CUSTOMER.

– Bill Freeman

Don't expect what you don't inspect.

A robust measurement strategy is essential to assess and adapt to guest needs and feedback.

Hospitality in Action

This association has never brought anything but success due to the uncanny ability of the Freeman team to identify with any organization’s missions and goals and tailor their menu of services accordingly. The energy and willingness of their field operatives to adapt is superb and perhaps more importantly – the remarkable, analytical ability of their senior executives to bring clarity to a problem and to cut to the core of a situation

Philip Wood, Advisory Board Member of Preferred Hotels

FreemanGroup

Customer Experience as Your Strategy!

Providing Customer Experience Solutions Since 1985

OUR CORE BELIEFS

Individuals can achieve far beyond what they believe their best to be.  A Leaders role is not to

motivate; rather it is their role to put that team in a position where they can motivate

themselves.

A memorable experience is not defined by what we train people to say or what we train people

to do; it is defined by how we train people to think.

 

These beliefs, formed from our experience and passion inspire our processes.

 

OUR PROCESS

Driven by industry leading professional, the FreemanGroup continues to provide customized service culture solutions to organizations across hospitality, aviation, tourism, and healthcare industries. Our tailored solutions work for your unique needs and objectives, proven to elevate your organization’s reputation and overall customer experience.

 

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FreemanGroup COVID 19 Solutions

As news has surfaced concerning some wealthy lawmakers in the US Senate who profited from the coronavirus crisis by selling hospitality stocks back in January after receiving what appears to be privileged classified information of the financial impact of the coronavirus, (which of course they are denying and blabbering about how they had no such idea their financial flunkies were making these moves) I cannot help but consider those who are most impacted.

“Never Settle … Always challenge the team to get better; if they succeed in that, challenge them to be the best and if they succeed in that, challenge them to be perfect.”

-Bill Freeman – Founding Partner

OUR CLIENTS

OUR TOTAL SERVICE CULTURE IMPROVEMENT PROCESS

Implement a Strategic Approach to Agreed Desire Customer Experience

 

Develop Specific Measurable Standards of Performance

 

Improve Leaders’ Skills to Effectively Develop and Coach their Staff

 

Encourage Staff to Think Hospitality Through Practical, Engaging Training

Maintain Standards On-The-Job Through Consistent Coaching

Implement a Robust, Actionable Measurement Process

Let Us Know How We Can Support!!