WALK THE FLOOR, KNOW YOUR TEAM…KNOW THEM….. AND YOU WILL KNOW YOUR CUSTOMER.
– Bill Freeman
Hospitality in Action
This association has never brought anything but success due to the uncanny ability of the Freeman team to identify with any organization’s missions and goals and tailor their menu of services accordingly. The energy and willingness of their field operatives to adapt is superb and perhaps more importantly – the remarkable, analytical ability of their senior executives to bring clarity to a problem and to cut to the core of a situation
Philip Wood, Advisory Board Member of Preferred Hotels
Customer Experience as Your Strategy!
Providing Customer Experience Solutions Since 1985
OUR CORE BELIEFS
Individuals can achieve far beyond what they believe their best to be.
A Leaders role is not to motivate; rather it is their role to put that team in a position where they can motivate themselves.
Unforgettable experiences are not defined by what we train people to say or what we train people to do; they are defined by how we train people to think.
These beliefs, formed from our experience and passion inspire our processes.
Driven by industry leading professional, the FreemanGroup continues to provide customized service culture solutions to organizations across hospitality, aviation, tourism, and healthcare industries. Our tailored solutions work for your unique needs and objectives, proven to elevate your organization’s reputation and overall customer experience.
Our processes re-imagine and re-tool your guest experience by completely customizing solutions to your brand, environments, and your guests ever-changing needs and expectations.
We deliver patient-centered solutions through practical, behavioral, and interactive methods which are reinforced by real time clinical measurement.
We are the only company capable of delivering a destination-wide visitor experience that singularly focuses on achieving the promises made through marketing efforts, while embracing and enhancing the local culture.
Our experience introduce a hands on, measurable and accountable approach that ensures your staff deliver a superior passenger experience.
“Never Settle … Always challenge the team to get better; if they succeed in that, challenge them to be the best and if they succeed in that, challenge them to be perfect.”
-Bill Freeman – Founding Partner
OUR TOTAL SERVICE CULTURE IMPROVEMENT PROCESS
Implement a Strategic Approach to Agreed Desire Customer Experience
Develop Specific Measurable Standards of Performance
Improve Leaders’ Skills to Effectively Develop and Coach their Staff
Encourage Staff to Think Hospitality Through Practical, Engaging Training
Maintain Standards On-The-Job Through Consistent Coaching
Administer a Robust, Actionable Measurement Process