WALK THE FLOOR, KNOW YOUR TEAM…KNOW THEM….. AND YOU WILL KNOW YOUR CUSTOMER.
– Bill Freeman
Customer Experience as Your Strategy Since 1985!
Using a practical approach, FreemanGroup provides training and coaching services shown to improve and maintain quality customer experiences. We guide clients through our successful implementation method and use our robust measuring tool to track service progress.
Our processes re-imagine and re-tool your guest experience by completely customizing solutions to your brand, environments, and your guests ever-changing needs and expectations.
We deliver patient-centered solutions through practical, behavioral, and interactive methods which are reinforced by real time clinical measurement.
We are the only company capable of delivering a destination-wide visitor experience that singularly focuses on achieving the promises made through marketing efforts, while embracing and enhancing the local culture.
Our experience introduce a hands on, measurable and accountable approach that ensures your staff deliver a superior passenger experience.
You Cant Manage if You Don’t Measure
When creating or improving your customer experience strategy, it is important to be grounded in data. Without data, there is no way of knowing the impact of your staff’s performance. Our comprehensive measurement tool captures customized data and adapts to guest/customer needs so that our clients can asses their service progress.