WALK THE FLOOR, KNOW YOUR TEAM…KNOW THEM….. AND YOU WILL KNOW YOUR CUSTOMER.
– Bill Freeman
FreemanGroup
Customer Experience as Your Strategy Since 1985!
Using a practical approach, FreemanGroup provides training and coaching services shown to improve and maintain quality customer experiences. We guide clients through our successful implementation method and use our robust measuring tool to track service progress.
HOSPITALITY
Our processes re-imagine and re-tool your guest experience by completely customizing solutions to your brand, environments, and your guests ever-changing needs and expectations.
HEALTHCARE
We deliver patient-centered solutions through practical, behavioral, and interactive methods which are reinforced by real time clinical measurement.
TOURISM
We are the only company capable of delivering a destination-wide visitor experience that singularly focuses on achieving the promises made through marketing efforts, while embracing and enhancing the local culture.
TRAVEL
Our experience introduce a hands on, measurable and accountable approach that ensures your staff deliver a superior passenger experience.
You Can’t Manage if You Don’t Measure
When creating or improving your customer experience strategy, it is important to be grounded in data. Without data, there is no way of knowing the impact of your staff’s performance. Our comprehensive measurement tool captures customized data and adapts to guest/customer needs so that our clients can asses their service progress.
Pre-FreemanGroup Intervention
Post-FreemanGroup Intervention
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