Do you have this common problem with training?
Typically, hospitality companies aim their programs or workshops at executive managers and middle management. This approach virtually ignores the main body of hotel staff — everyone from waiters and chefs to housekeepers and front desk clerks. Moreover, the information they provide, usually in a classroom or meeting room setting, is often presented in theoretical terms that do not translate easily to the floor or actual job. Their seminars fill participants with a quick rush of enthusiasm, but at the conclusion of the sessions, reality sets in as managers once again face the day-to-day tasks of running their departments and find they have little substance to fall back on.
FreemanGroup recognized this problem, and developed a new approach.
Our programs are not limited to management. We focus the majority of our time and attention on the people most directly involved in guest contact and services and in contributing to your success — the line employees. Moreover, we believe that these employees should, as much as possible, be given the majority of the attention they receive in their actual workplace. We believe in working with the waiter in the dining room, the housekeeper in the guest room, the front desk clerk behind the front desk, and so on.
FreemanGroup modifies its training programs to meet your standards and objectives.
FreemanGroup has a number of seminars to choose from, including:
Signature Training Services
Human Resources Workshops
Supervisory Skills Workshops
Leadership Skills Workshops