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Training Services

FG Training

FG TrainingTypically, hospitality companies aim their programs in the form of workshops at executive managers and middle management. This approach virtually ignores the main body of hotel staff (from waiters and chefs to housekeepers and front desk clerks). Moreover, this information is presented in theoretical terms, in a classroom or meeting room. These seminars fill the participants with a quick rush of enthusiasm. At the conclusion of the session, the managers feel as if the have learned a lot, but reality quickly sets in as they face the day-to-day problems of running their departments. Suddenly these managers find they have little substance to fall back on.

FreemanGroup recognized this problem, and developed a new approach. Our programs are not limited to middle managers. We go beyond and focus the majority of our time and attention on the people most directly involved in guest contact and services — and your success — the line employees.

FG TrainingMoreover, our attitude is that these employees should, as much as possible, receive the majority of the attention in the actual physical surroundings where they work. One should work with a waiter in a dining room, a housekeeper in a guest room, a front desk clerk behind the front desk.

“GOOD EMPLOYEES AREN'T BORN THEY'RE DEVELOPED”

FreemanGroup modifies its training programs to meet your standards and objectives. FreemanGroup's mission is to develop your staff to do things your way, according to the specific standards developed by your management. FreemanGroup has a number of seminars to choose from:

FG Training Services

FG Human Resource Workshops