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Measurement Services
FG Measurement
FG Quality Inspections
Once the implementation of standards has begun and the process is ongoing, it is critical that all service standards are measured. If training cannot be measured, there is little point in investing in it.
FreemanGroup addresses this challenge. Service performance is measured through an anonymous process against the specific standards of the property/ properties. Over time, the data is bundled to show service trends, both good and bad, and to compare performance against the agreed upon standards, past results, competition, and industry norms.
This procedure enables you to focus dollars for training where the largest needs occur, resulting in a highly efficient overall system. The advantages are:
- Multiple online reporting options
- Web-based program backed by an extensive database
- Customized surveys
- Standard of performance based
- Quantifiable results
- Objective data
- Unique perspective (the ability to compare Guest Comment and Employee Survey information against the On Site Service Performance Evaluations)
- Procedural recommendations
- Training focus and direction
- Staff performance evaluation measurement
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