The major difference between FreemanGroup and other hospitality companies is that we offer Practices™, an on-site training component. Once managers have established standards and know how to most effectively deliver instruction on those standards in their departments, it is critical that the implementation of their new knowledge and skills be flawless. FreemanGroup believes that without focused on-site service training within each operating department, what has been learned may not be what is practiced.
FreemanGroup trainers go onsite and model the principles learned in the Foundations™ workshop in each department. The trainers guide managers and show them how to best implement and monitor the agreed upon standards outlined in the Standards of Performance (SOP) manuals.
Practices™ is conducted jointly by a FreemanGroup trainer and the department manager/supervisor, and covers the following:
1. Plan & Organize Training
2. Training: Observing the training sessions in the departments to:
3. Monitor and Test: Monitor that the training is occurring by department daily and in accordance with the training schedules. Staff will be tested according to standards described in the SOP manuals.
4. Reinforcement and Corrective Coaching:
"I have utilized the services of FreemanGroup in a number of openings (Caesars Tahoe, The Trump Taj Mahal and Mohegan Sun) to assist our organization in the training of staff on the quality service levels and the development of Standard Operating Procedures."