Will your guests recommend your property or tell people to avoid it? Guests who leave your property with the intent to return and recommend it are the people who allow you to celebrate your property’s milestones rather than worry about whether there will be a next one.

An active and robust guest comment system will help you determine whether you are focusing your training efforts on the standards that matter the most to your guests. Online Guest Comment Surveys are the tools that will help you identify the guest’s intent to return to your property.

FreemanGroup has taken advances in technology and combined them with proven Online Guest Comment Surveys to create customized, cutting edge systems that can provide you with the effective data your operation requires.

We offer:

1. Video-Enhanced Email Surveys

• Online surveys that begin with an embedded video greeting from a senior manager
• Video that allows you to present a personal message to your guests

2. Automatic Incentive Capability

• Provides your guests incentives for completing your surveys
• Examples include:  coupons, free play, drawing entry
• Incentives that encourage guests to return to your property

Video Enhanced Email Surveys