“FreemanGroup’s eye to detail and through analysis of our mystery shop results have inspired the team to strive for improvement and this has not only affected our guest’s satisfaction but also improved the team’s morale.
The FreemanGroup comes with my highest recommendation!”GARETH ROWLANDS
HOTEL MANAGER
THE ROYAL PARK
Clients who have recently used these services include:
FreemanGroup Measurement provides you with comprehensive data delivered with the highest integrity in a timely manner. It enables you to take the guesswork out of your service investment and collect factual data from all available sources in an integrated fashion. Most importantly, it provides you unique insights into your business and tells you exactly what customers think of your service.
Measurement is done through:
Targeted Mystery Shops – Ensure that the data trends from your guest comment surveys are on target, gain a trained analyst’s perspective on their overall experience, and measure your unique service standards.
Customer Surveys – Understand how customers felt about their interactions with your staff and their perceptions of your business. Did they like your service? Your products? Does your price match their quality expectations?
Employee Opinion Surveys – Understand what your employees think and feel about your organization.
Utilizing the most advanced data capture technology available, FreemanGroup Measurement allows for the complete customization of questionnaires across all hospitality industry verticals, including but not limited to: travel, tourism, transportation, retail, and casinos.
