Selection & Interviewing

The people in your business are the faces and hands of your brand. You can spend a pile of money to convince consumers that you represent a real value and that their experience with you will be better than it would be anywhere else, but if your people don’t deliver, you will be wasting your money. In the world in which we operate, it’s people who make the difference. To help you obtain and retain the people you need to create a compelling guest experience, FreemanGroup has developed four specific solutions.  They are:

• Realistic Job Previews (RJPs)
• Job Descriptions
• Hiring Assessments
• Interviews

Realistic Job Previews

• A Realistic Job Preview (RJP) is just what it sounds like, a realistic preview of what the job will be like. Whether delivered in paper, verbal, or electronic form, it sends a consistent message of what it’s like to do the job for which a candidate is applying.
• RJPs are extremely helpful for high turnover positions because they have a tendency to eliminate candidates who are likely to quit shortly after training – thus saving you the time, expense, and energy it would have taken you to train them on the job.
• RJPs help orient individuals to expectations of your unique service culture. Isn’t it better to explain to a candidate that you really do expect them to genuinely smile, greet guests, and actively engage guests at the onset than to surprise him or her with this information during orientation? You bet it is.
• RJPs are also a great way to market who you are and to reach people who may not consider working for you because of misperceptions or poor guest experiences.
• FreemanGroup RJPs can be created for any position or level in any organization. Alternatively, we can create a global RJP that simply describes your mission, vision, and values, and what sets you apart from the competition.

Job Descriptions

• A job description lists the basic requirements of the job for any position in the business. Rather than overlooking job descriptions or considering them an administrative task best left to HR, FreemanGroup takes advantage of the opportunity to insert into each job description requirements about the service culture you are trying to create.
• Job descriptions can be based on our existing library of hotel, restaurant, or casino positions, or developed specifically for the positions that exist in your organization.

Hiring Assessments

• The world of hiring assessments is confusing even when you develop them for a living. At FreemanGroup, we have chosen not to build our own assessments, but instead, to work with our clients to help them identify and deploy the assessments that will allow them to achieve their specific objectives.
• We have the expertise it takes to help you determine the skills for which you are trying to select, and the experience to help you choose the tests that will best measure those skills.
• We have staff who can decipher the psychobabble that testing companies provide and translate their statistics into meaningful information.
• We will work with you to choose the right hiring assessments, and also, to choose a technology platform for deploying them that will help you reduce turnover, improve performance, and drive your intended employee and guest experience.

Interviews

• When hiring the faces and hands of your brand, you want to make sure that you get a good, solid read on how they will interact with your guests and fellow employees. Done right, interviews can be a powerful tool for determining who is going to fit with the culture of your organization and create a great guest experience. Done wrong, interviews can be a waste of time, and even provide a candidate with grounds for a discrimination lawsuit.
• FreemanGroup Interviews provide a proven process for identifying the critical requirements of the job and then creating interviews that balance job requirements, culture expectations, and give you a first-hand look at how someone will behave in a real-life, on-the-job situation.
• We can create interviews from scratch that are totally customized to your organization’s culture, or pull from our standard interview item bank to provide you with the solution that best meets your hiring needs.