The Instructor Development program develops the internal resources clients need for in-house training and the development of existing and new managers in the service delivery system. Clients become self-sufficient by putting their own fully-developed quality service training process in place and having all the viable in-house resources needed to do the following:
Who Should Attend?
Attendees should include quality assurance managers, corporate human resource directors, directors of training, training managers, or any manager/supervisor from an operational department who demonstrates strong people skills and a natural ability to carry out field training.
The development process involves two phases:
"I enjoyed working with the FreemanGroup in developing our training program for the Mauna Kea Resort team members. The training execution was absolutely fantastic. They’re worth every cent it cost us."