<?xml version="1.0" encoding="UTF-8"?><rss version="0.92">
<channel>
	<title>FreemanGroup Service Solutions</title>
	<link>http://www.freemangroupsolutions.com</link>
	<description>Service Delivery Consulting</description>
	<lastBuildDate>Mon, 13 Feb 2012 22:14:59 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	<!-- generator="WordPress/3.1.1" -->

	<item>
		<title>FG Blog: No T-Shirt Required: Use Your Players Club Team to Gain Guest Loyalty</title>
		<description><![CDATA[The idea that loyalty can be generated with little more than T-shirts, comps, specials, and other freebies just isn’t a reality.  In the absence of personalized customer service, players will simply go to whichever casino gives them the best stuff. Your players club team members are often a guest’s first point of contact.  More often [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/02/fg-blog-no-t-shirt-required-use-your-players-club-team-to-gain-guest-loyalty/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-blog-no-t-shirt-required-use-your-players-club-team-to-gain-guest-loyalty</link>
			</item>
	<item>
		<title>FG Top Tips: The 2 Cs of Customer Comment Surveys</title>
		<description><![CDATA[FG Top Tips: The 2 Cs of Customer Comment Surveys The average customer will tell a handful of people about a positive service experience, and a dozen people about a negative one. Customer comments posted to travel review sites such as TripAdvisor can reach hundreds or thousands of readers in a single day.  Other people know [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/02/fg-top-tips-the-2-cs-of-customer-comments/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-top-tips-the-2-cs-of-customer-comments</link>
			</item>
	<item>
		<title>FG Blog: When It Comes to Service, Even Large Organizations Can Go Home Again</title>
		<description><![CDATA[When I was in college, some friends and I routinely met at a very small, out-of-the-way Mexican restaurant several miles from campus.  I loved the place, and not just because the salsa was homemade and it served breakfast tacos all day.  I loved it because every time I stepped out the door on my way [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/01/fg-blog-when-it-comes-to-service-even-large-organizations-can-go-home-again/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-blog-when-it-comes-to-service-even-large-organizations-can-go-home-again</link>
			</item>
	<item>
		<title>CasinoJournal.com: Table Talk: A Hire Cause</title>
		<description><![CDATA[Table Talk: A Hire Cause By Greg Marquart, Vice President Business Development, FreemanGroup, January 2012 What makes a player stay at a table? While a dealer needs to be able to color-up, pay and collect, deal, follow gaming rules and regulations, run equipment properly, and maintain control of the game; none of these things are what make players [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/01/casinojournal-com-table-talk-a-hire-cause/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=casinojournal-com-table-talk-a-hire-cause</link>
			</item>
	<item>
		<title>HotelExecutive.com: Six Tools for Measuring Service Performance</title>
		<description><![CDATA[Six Tools for Measuring Service Performance By Jesse Boles, Executive Director of Operations, FreemanGroup, January 2012 With so many measurement tools on the market, it can be difficult to determine which ones are the right solutions for your hotel or property. How do you know which ones you need? How can you combine them in order to [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/01/hotelexecutive-com-six-tools-for-measuring-service-performance/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=hotelexecutive-com-six-tools-for-measuring-service-performance</link>
			</item>
	<item>
		<title>FG Blog: Upselling &amp; the Story of the Tomato-Faced Bride</title>
		<description><![CDATA[Upselling &#38; the Story of the Tomato-Faced Bride It was two days before the wedding, and my friend’s sister, the bride, was enjoying a day at the spa with her bridal party.  According to my friend, the spa attendant suggested that the bride try the spa’s tanning bed, as a light tan would give her [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2012/01/fg-blog-upselling-the-story-of-the-tomato-faced-bride/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-blog-upselling-the-story-of-the-tomato-faced-bride</link>
			</item>
	<item>
		<title>Hospitality Technology: Tips for Choosing a Social Media Monitoring Tool</title>
		<description><![CDATA[Tips for Choosing a Social Media Monitoring Tool By Bill Freeman, Founder, FreemanGroup, December 2011 I&#8217;d say that you&#8217;d have to be living under a rock not to have had an ad, person, or website ask you to engage with social media and review sites; though I suspect that in this day and age, most of [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2011/12/hospitality-technology-tips-for-choosing-a-social-media-monitoring-tool/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=hospitality-technology-tips-for-choosing-a-social-media-monitoring-tool</link>
			</item>
	<item>
		<title>FG Blog: For My Dentist&#8217;s Front Desk Suggestions Box</title>
		<description><![CDATA[For My Dentist’s Front Desk Suggestions Box As the assistant was checking me out at a recent dentist’s office visit, she informed me, in a rather loud voice, that I needed to follow up on this and that, and then said, as if it had just occurred to her that it might be prudent, “Let’s [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2011/12/fg-blog-for-my-dentists-front-desk-suggestions-box/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-blog-for-my-dentists-front-desk-suggestions-box</link>
			</item>
	<item>
		<title>HotelNewsNow.com: Lift Hotel Standards with Constant Reinforcement</title>
		<description><![CDATA[Lift Hotel Standards with Constant Reinforcement By Patrick O&#8217;Bryan, Chief Operating Officer, FreemanGroup, December 2011  I&#8217;ve never forgotten something that a musician friend of mine out of Austin, Texas, once told me. He said that even concert pianists have to continue practicing the pieces they play in concert regularly. If they don&#8217;t, they would never be [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2011/12/hotelnewsnow-com-lift-hotel-standards-with-constant-reinforcement/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=hotelnewsnow-com-lift-hotel-standards-with-constant-reinforcement</link>
			</item>
	<item>
		<title>FG Blog: Mobile Mayhem + Good Service = Loyal Customer</title>
		<description><![CDATA[Mobile Mayhem + Good Service = Loyal Customer My new smartphone wasn’t letting me use the keypad when I had to input information into an automated phone system.  It wouldn’t even acknowledge phone number extensions when I entered them.  I was stuck.  In fact, I was in a panic.  I had business I needed to [...]]]></description>
		<link>http://www.freemangroupsolutions.com/2011/12/fg-blog-mobile-mayhem-good-service-loyal-customer/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=fg-blog-mobile-mayhem-good-service-loyal-customer</link>
			</item>
</channel>
</rss>

