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FreemanGroup Client Testimonials & Quotes

Having used the Freeman Group for almost 20 years I consider them the most effective standards training and personnel development company that I have worked with.

Geoffrey A. Gelardi
Managing Director - The Lanesborough
Vice President of Operations - St Regis Hotels and Resorts

I have utilized the services of the Freeman Group in a number of openings (Caesars Tahoe, The TrumpTaj Mahal and Mohegan Sun) to assist our organization in the training of staff on the quality service levels and the development of Standard Operating Procedures.

The Professionalism and Quality of their work was outstanding. I would highly recommend their services as an added support team to augment your HR and Operational Teams in the Training Process, especially during the pre-opening phase.

Jon A. Arnesen
Senior Vice President
Mohegan Sun - Connecticut

I have been fortunate to use the services of The Freeman Group for over 15 years. This association has covered 18 different 5 and 4 star properties in 5 different countries, in Resort and City settings, from 11 room highly exclusive properties to 600 room commercial properties and in the corporate headquarters. This association has never brought anything but success due to the uncanny ability of the Freeman team to identify with any organization's missions and goals and tailor their menu of services accordingly. The energy and willingness of their field operatives to adapt is superb and perhaps more importantly - the remarkable, analytical ability of their senior executives to bring clarity to a problem and to cut to the core of a situation has saved me countless hours and dollars. Whether looking at a new project or rekindling an existing one I always look at the Freeman Group as part of my personal team and they have always excelled.

Philip Wood
President and Chief Operating Officer
The Garrett Hotel Group

As far as I am concerned it is the only training; there is none other equal. The reason it works so well is because the training involves small sessions they don´t try to do all the training at once, and it emphasizes the satisfaction of the clients.

Michael Williams
Managing Director
Pink Beach Club - Bermuda

I have used the Freeman Group's hands on approach to service training as an extension of my staff, they understand how to help my staff get results...

Over the years the Freeman Group trainers have had a big impact on the service levels that are delivered all over the world...our industry standards have improved because of their participation

Bill Freeman is one of the best trainers I have ever worked with...even in elevators in Saudi Arabia, he's effective

Paul Boccafogli
General Manager
Rough Creek Lodge

"Most Outstanding Lodge in North America" named by Conde Nast Johansens 2005.

Initially the management felt that there was not much room for improvement in the services given at Rosedon, but we decided to join the Freeman Programme to support the Minister of Tourism in this island-wide initiative. Having had the trainers here at Rosedon, the level of service has definitely increased to a much higher level. This is a direct result of the one-on-one system of training and supervision. I highly recommend the program. I did the Train The Trainer course myself and I knew right away that it was a good approach. The concept of taking 15 minutes a day to train is ideal; you´d be surprised how much you can do in 15 minutes.

Muriel Richardson
General Manager
Rosedon - Bermuda

We employed Bill Freeman and his team in the early years at Rocco Forte Hotels. They trained our UK training team to develop instructional programmes to enable our departmental coaches/trainers to develop their departments consistently to a five star standard. They were also instrumental in the development of some of our senior management team within the UK. The knowledge and experience of Bill and his team were second to none. With many years of experience working and consulting for Rosewood Hotels, Four Seasons and The Savoy Group their standards of training and development helped us to implement some of our core standards of service today.

Christine Henney
Director of Human Resources & Training
RF Hotels

Quotes from FG Quality Inspections Clients:

"The reports have been widely accepted as a good tool and we're looking forward to doing them twice again in 2006."

Matt Bailey
ResortQuest Hawaii

"Thanks - we look forward to continuing our relationship with you!"

Ellen Sinclair
Benchmark

"I have had an opportunity to review your report and it is uncanny that the areas of concerns that I had, such as our Lounge and Restaurant service, clearly shows in your report that we have our work cut out for us, especially in the Lounge. Thank you once again for your work and I look forward to doing business with the Freeman Group in the not too distant future."

Stephen Marshall
Chateau on the Lake

"The results are very encouraging!!"

John Arnett
KOR

"Thank you for your prompt follow-up and explanations."

Brenda Tscharner
KOR

We were very pleased with the contents, which he will be further discussing with our Executive Team. The analyses contracted from the Freeman Group will be of great assistance."

Andrea Tuele
Rocky Mountaineer

"This is very impressive! It is much more detailed than the AAA 4-diamond inspection. I do not feel there are any changes to be made."

Mike Taylor
Benchmark
North Maple Inn at Basking Point

"Only a few words to express my appreciation on behalf of Coral by Hilton Resorts for your detailed and very valuable observations on the visits to each property. Definitely the coordinators were impressed with the reports."

Carolina Jones
Coral by Hilton

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