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CHECK OUT FREEMANGROUP‘S BRAND NEW WEBSITE.
CLICK HERE!
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FG Presents at the 66th Annual Short Course Provided by the Texas Hotel & Lodging Association
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FreemanGroup was excited to present a session for the participants of the 66th Annual Short Course provided by the Texas Hotel & Lodging Association. This session marked the 25th year of FreemanGroup‘s participation in the event. Greg Marquart, Vice President, Business Development for FreemanGroup, reviewed the roles of the hoteliers and their associates as stewards of the brands for which they work, and also discussed the challenges of creating a positive guest service culture and the solutions to those challenges.
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A Word from Bill…
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My wife, Pat, recently had some business in Bank of America. A visitor to the Ponte Vedra area in Florida was in the bank at the same time, a Brit with about 100 British pounds that he wanted to change into American dollars.
“Do you have an account with us here at this branch?” the bank associate asked.
“I am on vacation for 10 days from England, so, no, I don’t,” the tourist responded.
“Then, we can’t help you. Sorry,” the associate replied.
“That can’t be right,” the confounded Brit stated.
At the same time, Pat blurted out, “You have got to be kidding him!”
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Defining Your Service Culture
By Jesse Boles, Executive Director of Operations
As recently featured on HotelExecutive.com
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When companies decide to institute a service culture, they usually do so out of a desire to achieve the same kind of success they see being achieved by other companies with strong, clearly defined service cultures. They recognize that in an increasingly global marketplace, having a well-defined service culture will make them more competitive and help them achieve their long-term objectives.
What companies don’t always recognize right away is that, for better or worse, they already have a service culture. The challenges they will face as they go about instituting a service culture will have less to do with establishing a new culture, and more to do with changing their current culture into one that more strongly supports their company’s strategic and financial goals.
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FreemanGroup would like to extend a warm welcome to our new & returning clients…
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An Interview with Destination Hotels & Resorts VP Robert Mellwig
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Following the recent Destination Hotels & Resorts Human Resources Directors Training Workshop, FreemanGroup had the opportunity to speak with Robert Mellwig, Vice President of Human Resources for Destination Hotels & Resorts. Robert spoke about strengthening his human resources team, and about how to take the Destination Hotels & Resorts (DHR) culture “to a place it has never been.”
What do you consider your team’s greatest success during a very difficult 2010?
Over the past few years, I’ve developed an even more profound respect for the level of HR talent we have assembled within our HR community. The greatest source of pride and success in 2010 centered around “quiet moments” during which our core values were tested and easy options would have caused lesser HR professionals to bend, flex, or falter in their commitment to our core values and guiding principles. But not here-not with us. Our talented HR group rose to hold the line in the face of adverse business conditions and found ways to balance lives, drive continuous improvement, balance decisions and results, behave with the highest of ethical standards, and demonstrate innovative value-add HR strategies to further our business in one of the most difficult years we have faced as an industry. Organizationally, we’ve taken significant strides to further our integration of talent management principles, processes, technology, and people to achieve our long brand building objectives. I could not be more proud of our HR leadership while reflecting upon 2010.
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