FreemanGroup

Worldwide Resource is the brainchild of four CEO's: Bill Freeman CEO of FreemanGroup, Paddy Hayes CEO of CST International, Michael Jones CEO of DeltaSquared and Mark Norris CEO of Profile.

The shared vision in 2004 was to invest in an entity that allowed each of the companies the opportunity to expand the available services to their respective clients. It allows for a fully integrated and robust quality system to be at the disposal of a perspective client, wherever that client may be located geographically. In that fashion, with access to offices and labor in a wide geographic range, efficiencies for the client immediately take shape.

The core of the success of the partnership is that each company has a vested interest in the entity through an ongoing monetary commitment to the research and development of new materials, products, services and methodologies that are entirely complimentary to each other. In this fashion each company gains strength from research that is completed from a position of the combined objectivity and human capital of each organization.

In regard to FreemanGroup, it has always been our sincere goal to provide the most practical, objective, measurable and efficient quality consultancy tool to each of our clients. We believe that through this partnership, FreemanGroup has elevated the existing service capabilities to the client base we already have and has certainly created more potential in the global marketplace for global delivery of its overall services.

All four companies have worked on an informal basis for many years and have absolute faith and belief in the standards of consultancy that each brings to the table. It is with that in mind that we move forward, mindful that in the ever evolving world of service delivery and customer expectation, there is a need to collaborate with the best... so that in turn, we can collectively or individually offer the best.

CST International is a private company established in Dublin, Ireland in 1994 and with a facility in Dallas, Texas. We provide customer satisfaction feedback for companies operating throughout Europe, Middle East, Africa and Asia Pacific. To date CST International has reported on the customer experience in thousands of sites in 68 Countries, on 3 Continents and in 24 languages.

Most modern consumer-facing businesses offer their customers a "Designed Experience", covering anything from creating the most conducive atmosphere in a department store to planning the service chain in a life assurance business. Experiences vary from specifying the business processes of a car rental operation, to creating the ambience surrounding a visit to a restaurant or the comfort and welcome of a hotel stay.

Much planning, forethought (and expense) is invested in the exercise. With that level of investment it makes sense to measure the actual against the designed and that is the service that CST International provides. CST gives you the information you need to ensure that the typical customer experience of your organization is what you have designed it to be. We do so accurately, efficiently and at price that makes sense.

Profile Management & Specialist Recruitment was founded in 1978 in response to a growing number of recruitment enquiries from industry colleagues. Our mix of UK and overseas assignments and our clients range from the world's most renowned independent hotels to the majority of top global hotel brands.

Each of our offices consists of a team of consultants and administrative staff, each with his or her area of expertise. Culturally we have a very hands-on and highly interactive way of working, and one of our Directors will always be involved in each recruitment assignment. All members of the consultancy team benefit from proven track record of success in their careers within the hospitality industry, which is invaluable when understanding and empathizing with the needs our clients and candidates.

Delta Squared is an acknowledged hospitality and travel industry authority on distribution, revenue and sales systems, also specializing in sales, marketing and information technology assignments.

Delta Squared advises on and also manages voice reservations of internal reservations systems and outsourced call centers, using conventional and advanced IVR (Interactive Voice Recognition) techniques. Working on behalf of Travel Agents and Tour operators, both conventional and on-line organizations, we can assist them in managing relationships with hotels.

On a basic level, Delta Squared audits the current processes of sales, marketing, distribution and revenue management activity to determine whether the introduction of an industry "best practices" would provide assistance in growing revenues. "Blue prints" for hotels then optimize the set-up and performance of existing properties and new openings in the future.