Improving customer experience,
beginning to end.

​FreemanGroup formed with the intent to provide the hospitality industry with a practical approach to quality service that encompassed a successful implementation method and an objective measurement tool.

​Over the past 30 years, FreemanGroup has built a reputation among top international companies to create highly engaged and happy staffs.

Training solutions for a variety of industries

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Hotels & Resorts

Healthcare
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Airlines & Aviation

Destinations

Casinos

Restaurants

RESULTS MATTER

Case Studies & Testimonials

We truly impact the way your staff interacts with your customers, but don't take our word for it.

Check out what our satisfied clients have to say.

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Our challenge at Oetker Collection of hotels is to deliver a guest experience at the highest level, bearing in mind that our rates typically start at the $1,500.00US level and rise appropriately... read more

Virginie Saint Laurent

Senior Vice President - Human Resources

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Oetker Collection

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JetBlue began our partnership with FreemanGroup in 2014 during the development of our transcontinental business class product, Mint... read more

Danielle Granahan

Manager - Onboard Service & Hospitality Standards

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JetBlue Airways

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The Freeman trainers are hospitality professionals themselves, which means they really get it... read more

James Mulidore

Director - Villa Services

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The Mirage Las Vegas

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​In preparation for the launch of “Mint”, JetBlue’s premium cabin experience, FreemanGroup designed and implemented a sequence of service training program for 250 JetBlue staff... read more

 

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Contact Us

Jacksonville

Jacksonville, Florida
(904) 273-9904

Lafayette

Lafayette, Louisiana
(904) 273-9904

Costa Rica

Tuetal Norte, Alajuela
(904) 273-9904