FreemanGroup Service Solutions
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PROVIDING CUSTOMER SERVICE SOLUTIONS

TO THE HOSPITALITY AND TOURISM INDUSTRY
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SINCE 1985
Learn more

Improving customer experience,
beginning to end.

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​FreemanGroup formed with the intent to provide the hospitality industry with a practical approach to quality service that encompassed a successful implementation method and an objective measurement tool.

​Over the past 30 years, FreemanGroup has built a reputation among top international companies to create highly engaged and happy staffs.

Training solutions for a variety of industries

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Hotels & Resorts

Healthcare
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Airlines & Aviation
Destinations

Casinos

Restaurants
RESULTS MATTER

Case Studies & Testimonials

We truly impact the way your staff interacts with your customers, but don't take our word for it.

Check out what our satisfied clients have to say.

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Our challenge at Oetker Collection of hotels is to deliver a guest experience at the highest level, bearing in mind that our rates typically start at the $1,500.00US level and rise appropriately... read more
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Virginie Saint Laurent

Senior Vice President - Human Resources
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Oetker Collection

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JetBlue began our partnership with FreemanGroup in 2014 during the development of our transcontinental business class product, Mint... read more

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Danielle Granahan

Manager - Onboard Service & Hospitality Standards
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JetBlue Airways

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The Freeman trainers are hospitality professionals themselves, which means they really get it... read more


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James Mulidore

Director - Villa Services
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The Mirage Las Vegas

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​In preparation for the launch of “Mint”, JetBlue’s premium cabin experience, FreemanGroup designed and implemented a sequence of service training program for 250 JetBlue staff... read more
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Contact Us

Jacksonville

Jacksonville, Florida
(904) 273-9904

Lafayette

Lafayette, Louisiana
(904) 273-9904

Costa Rica

Tuetal Norte, Alajuela
(904) 273-9904
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© 2018 FreemanGroup. All rights reserved.
a member of
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  • About
    • Team
    • News
  • Services
    • Products >
      • Job Descriptions
    • Standards of Performance
    • Training >
      • Foundations™ (Train the Trainer)
      • Promises™ (Guest Service)
      • Practices™ (Skills Training)
      • Sequence of Service
      • Instructor Development
  • Clients
  • Contact
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