Providing customer service solutions to the hospitality and tourism industry since 1985

The most successful organizations in the hospitality industry understand that the major point of difference between competitive brands is the relationship that front-line managers and service providers have with their customers. These organizations realize that each touch point, from the first contact to the last, impacts the customer's experience and determines their intent to return and recommend. FreemanGroup realizes this, too. That is why we continue to develop the online products, training, measurement, human resource, and other service solutions that have made us a complete and relevant resource, year in and year out, since 1985.